If you need any assistance please look through all FAQ below as most problems can be solved easily. If you are still experiencing any issues contact my support team by creating a ticket below and someone will get back to you. Thanks
If you are looking for information regarding SHIPPING, please click here.
Just visit the home page to find the available products. Click on one of them to visit the relevant product page and see more photos and a description of the product. Use the “Add to Cart” button to select the product(s) you would like to purchase. Once you are done shopping, just select your Cart from the main menu (top right corner) and click “Buy” to proceed to the checkout page and place your order.
You can pay via Card (Visa, Mastercard), PayPal, Apple Pay and Google Pay.
If you are using a card, quite often the issue is with your bank and the fact that you are making an international purchase / they may not recognise my domain. Please get in touch with them to resolve the issue or try using another card or payment method.
Please check the email account used to complete your order. Your order confirmation email (as well as dispatch confirmation email if your order includes physical items) should be there. If you can’t find your email, please:
We will unfortunately not be able to make any amendments to your order after you have placed it with us. Please double-check your order before completing your purchase.
Unfortunately, we cannot make any amendments to your address after your order has been placed. Please double-check your address during checkout as your order will be delivered there and you will be responsible for retrieving it.
If your order is returned to us due to non-delivery or incorrect address, it will be automatically cancelled and refunded and you will need to create another order again. You will not be refunded for postage as we have incurred the cost sending you the order.
If you have placed the same order more than once please contact our team immediately by submitting a ticket and see if they can cancel the duplicate order for you and refund you. Please note that we cannot guarantee cancellation requests will be successful as this depends on the status of your order when your request is reviewed. It can take our team up to 48 hours to review your ticket and by then, your order might already be fully processed.
Your login is the email you used if you have previously purchased anything from us or if you have used our Aflete app. Try signing up again with your email to know if you have used that email before. If you need to reset your password, see following FAQs.
Go to checkout and select “login here”. Enter your email address and then click below the login button, where it says “Forgot Password? Reset it here”. If your email address is correct and you already have an account you’ll receive an email with further instructions.
Unfortunately, we cannot exchange or refund any physical products due to hygiene reasons. This is according to our terms and conditions.
Any returned parcels sent by the customer without acknowledgement from a member of the support team will not be returned/exchanged or refunded.
We apologise for any inconvenience this may cause and thank you for your support.
Should you receive a product that is defective or has a fault, we will happily look into offering a resolution. Please contact our support team with the following information:
Please note issues of this nature need to be reported to us within 60 days.
You can see our T&C document here.