Delivery Information

In light of the ongoing COVID-19 pandemic, a situation challenging and uncertain for everyone, we are doing everything we can as a business to prevent any disruption to our services.

However, international tracked and untracked post may be subject to delays or restrictions. These may be caused by changes in transport procedures (e.g. border controls), changes in international transport (e.g. cancellation of previously used flight connections), changes in delivery procedures in the destination country (e.g. quarantine or other protective measures) and more.

Before placing your order, please click here to check that parcels can still be delivered to your location. This is a fast paced and constantly changing situation, so we strongly recommend that you keep an eye out for further updates by the courier services we use, as well as your country’s government.

  • For the latest updates by Royal Mail, please see here.
  • For the latest updates by DPD, please see here.
  • For the latest updates by Deutsche Post please see here
  • For the latest updates by DHL please see here.
  • For the latest updates by USPS, please see here.

As for certain countries non-essential shops and businesses are closed, we also advise that -before ordering- you check that you are still able to receive parcels at your shipping address. This will help you avoid unnecessary costs.

Finally please be aware that, according to the information we’ve been provided, people receiving parcels are not at risk of contracting the coronavirus. Based on existing data regarding other coronaviruses, these types of viruses don’t survive long on objects, such as letters or parcels. However, as per the highly publicised guidance, we advise people to wash their hands using soap and hot water after unpacking any newly received parcels.


Please note: All deliveries are handled by shipping couriers. Therefore all times given below are estimated delivery times. There is a small chance that your delivery may come earlier or later than specified.

Please ensure that your address is correct at checkout.

Any failed deliveries will be cancelled.

In the event of any failed delivery, the cost of the item only, will be automatically refunded to the card used at checkout, once it is sent back to our warehouse.

Shipping costs:

UK:

Tracked: GBP 4.50 - (Delivered within 2-3 working days of being dispatched)

Republic of Ireland:

Untracked: EUR 6.50 - (Delivered within 12-15 working days of being dispatched)

Tracked: EUR 11.50 - (Delivered within 7-10 working days of being dispatched)

Europe:

Untracked: EUR 6.50 - (Delivered within 12-15 working days of being dispatched)

Tracked: EUR 11.50 - (Delivered within 7-10 working days of being dispatched)

USA:

Untracked: USD 8.00 - (Delivered within 15-20 working days of being dispatched)

Tracked: USD 13.00 - (Delivered within 8-10 working days of being dispatched)

Rest of the World :

(Delivered within 20 working days of being dispatched)

Untracked: GBP 7.50 - EUR 9.00 - USD 10.60

Tracked: GBP 11.00 - EUR 13.00 - USD 15.20

Import Duty and Tariff

When ordering internationally you may have to pay import duty depending on what you’ve ordered and its declared value.

Import duty is a tax that may be imposed by your country’s government on goods from other countries, so unfortunately this is not something we can control.


Problems in receiving your order?


Where is my order or has it been dispatched?

Please check the email account used to purchase your item/s to find the dispatch confirmation email.

If you can’t find your email, try the following:

  1. Check your junk/ spam folders
  2. Search your email for team@aflete.com, THRST, your order number, name of items purchased.

Why is my item taking longer than specified?

All deliveries are handled by our chosen courier service. Therefore we cannot give you a specific answer, however the following situations can sometimes cause deliveries to take a little longer.

  1. Busy courier service depots can sometimes get so busy that parcels at delayed whilst they wait to be scanned and processed.
  2. If you are located a long distance from the depot it can take an extra 1-2 days for items to be delivered. The further you are, the longer it takes by road.
  3. International orders can face delays whilst being checked at customs, then passed to different facilities before they make it to your address.

My order has been dispatched and not arrived?

If your order has not arrived, please check with your neighbours and your local post office/ depot. Your courier may have forgotten to leave a missed delivery card.


My tracking number is not working or saying pending?

Tracking numbers are dealt with by the courier company. Your tracking number may take a while to update.

Please call the courier company if the problem persists, we have no control over delivery once the package has left our warehouse.

If you are based outside of the U.K. your delivery is passed on to your local delivery service such as USA>USPS.


Delivery Updates

You will be able to see the status on the tracking number.

Each country and courier company provide different levels of tracking, so you may not be able to see step-by-step delivery updates.

If you have any other questions, please check FAQ